PDT9:30 AM – 10:10 AM
Fabian Ornelas
RVP, Sales
Salesforce
Virag Shah
Senior Director, Product Management
Salesforce
Discover how one organization uses AI-powered ITSM workflows to reduce service desk costs and boost satisfaction. Learn five steps to modernize the employee experience using Agentforce IT Service.
Outcomes
Goal A
Learn how AI agents can transform IT service delivery to reduce costs and improve the employee experience.
Goal B
Explore best practices for embedding AI into existing IT workflows and integrating it with other tools and systems.
Goal C
Gain actionable insights from a real-world implementation to accelerate your own AI journey in IT service management.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM