PDT10:30 AM – 11:10 AM
Harish Batlapenumarthy
VP, Product Management
Salesforce
Dipkin Guglani
Director, Product Management
Salesforce
Most self-service deflects. Hear why resolution is the new bar. See Casey, the Help Agent, resolve live across channels, and discover how every handoff makes your agent smarter.
Outcomes
Goal A
Learn why resolutions matter more than deflection and how Casey, the Help Agent, helps you resolve more.
Goal B
See how Casey, the Help Agent, deploys across channels and keeps improving with Agent Optimizer.
Goal C
Hear how outcome-based pricing ties cost to resolutions.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM