PDT8:30 AM – 9:10 AM
Priya Pappu
VP Customer Experience Automation & AI
FanDuel
Ashish Seth
Vice President, Product Management
Salesforce
Gautam Vasudev
SVP Product Management
Salesforce
The contact center is being reinvented. Salesforce leaders walk through what's next, from AI agents to human-in-the-loop experiences. Hear from leading gaming company FanDuel and get started yourself.
Outcomes
Goal A
Learn how to unify all channels and CRM data in Agentforce Contact Center to give agents a full customer view.
Goal B
Identify how a live customer uses Agentforce Contact Center to cut wait times and deflect routine contacts.
Goal C
Share new innovations: global availability, Agentforce Voice with multilingual support, and Workforce Engagement Management.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM