PDT4:00 PM – 4:20 PM
Cynthia Turner
Product Marketing Director
Salesforce
Anthony Gondick
Senior Manager, IT Business Strategy
Kawasaki Engines USA
Tony Kratovil
VP & GM, Manufacturing Industry Product & Solutions
Salesforce
See how a global manufacturer scales AI across B2B Commerce, Service, and Slack. Automate order monitoring and case triage to increase operational efficiency and faster workflows.
Outcomes
Goal A
Embed AI across B2B Commerce, Service, and Slack to streamline complex order management and operational workflows.
Goal B
Learn how automated case triage and order heartbeat monitoring improve daily productivity and speed up employee onboarding.
Goal C
Explore practical strategies for scaling AI solutions across manufacturing business units without increasing headcount.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM