PDT1:30 PM – 1:50 PM
Kelly Utley
Senior Director, Product Management
Salesforce
Anik Singh
Senior Director Product Management
salesforce
Drew Schildwachter
Distinguished Strategic Solution Engineer
Salesforce
Your reps shouldn’t navigate five systems to file one claim. Experience the Claims Service Agent delivering out-of-the-box FNOL intake across auto, home, medical, and more. No custom dev required.
Outcomes
Goal A
Understand how a single voice agent window can unify FNOL intake across every business line — auto, home, medical, and more.
Goal B
Deploy a voice-driven intake agent that speeds up claims intake without system juggling or custom development.
Goal C
Feel confident that deflecting claims calls with voice AI cuts CSR costs and calms overburdened teams.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM