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Dreamforce2026

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Sep 14–17, 2026 · San Francisco|

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Agentforce Public Sector Roadmap: Building What's Next

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Niko Ruud

Assistant Deputy Secretary

Wisconsin Department of Safety and Professional Services

Kayne Kreitzer

Chief, Enterprise Platform Strategy

Defense Information Systems Agency (DISA)

Lila Fridley

VP, Product Management - Agentforce Public Sector

Salesforce

Michael Caracciolo

Director, Product Marketing

Salesforce

Breakout Beginner#3421

Agentforce Public Sector Roadmap: Building What's Next

From new pre-built templates to real use cases, see how public sector organizations are using Agentforce today — and what's coming next on the roadmap.

Wednesday, September 16·2:30 PM – 3:10 PM PDTMetreon AMC, L3, Theatre 15 View on Salesforce

Niko RuudAssistant Deputy SecretaryWisconsin Department of Safety and Professional Services Kayne KreitzerChief, Enterprise Platform StrategyDefense Information Systems Agency (DISA)Lila FridleyVP, Product Management - Agentforce Public SectorSalesforce

IT Business Leader Public Sector Artificial Intelligence Moscone South Metreon AMC Content Pavilion

Schedule

Wednesday, September 16

PDT2:30 PM – 3:10 PM

40 minMetreon AMC, L3, Theatre 15

Thursday, September 17

PDT1:00 PM – 1:40 PM

40 minMoscone South, LL, Content Pavilion, Stage 5

Michael CaraccioloDirector, Product MarketingSalesforce

Speakers (4)

Niko Ruud

Assistant Deputy Secretary

Wisconsin Department of Safety and Professional Services

Kayne Kreitzer

Chief, Enterprise Platform Strategy

Defense Information Systems Agency (DISA)

Lila Fridley

VP, Product Management - Agentforce Public Sector

Salesforce

Michael Caracciolo

Director, Product Marketing

Salesforce

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