PDT10:00 AM – 10:40 AM
Kamilla Khaydarov
Senior Director, Product Marketing
Salesforce
Andy White
SVP Business Technology, Employee Technology Services
Salesforce
Discover how Salesforce uses Slackbot and the whole Slack platform to automate processes, reduce ticket volume, speed up resolution times, and boost productivity across IT, sales, and more.
Outcomes
Goal A
Learn how Salesforce uses Slack agents to automate sales and IT requests every day.
Goal B
Dig into how Salesforce has build-out customizations in Slack to tackle everyday work.
Goal C
Learn how Salesforce developed processes, quantified productivity gains, and gained internal alignment.
10 Ways to Make Your Work Life Better With Slack
Breakout • Beginner
Wednesday • 10:00 AM – 10:40 AM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM
90% of your data never makes it to your AI agents
Theater • Intermediate
Tuesday • 2:30 PM – 2:50 PM
Accomplish More Every Day with Slack AI and Skills
Hands-on Training • Beginner
Tuesday • 8:00 AM – 9:00 AM