PDT1:00 PM – 1:20 PM
Marshall Guttenberg
Product Management Director
Salesforce
Kevin Luptowski
Distinguished Solution Engineer
Salesforce
Complex cases need more than a ticket. See how Agentforce and Slack bring AI agents, SMEs, and case context together in real time — cutting resolution time and improving customer outcomes.
Outcomes
Goal A
Learn how Slack and Agentforce bring AI agents, SMEs, and case context together in one place.
Goal B
See how real-time collaboration in Slack shortens resolution time on complex cases.
Goal C
Understand how this approach improves customer outcomes while reducing effort for support teams.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
10 Ways to Make Your Work Life Better With Slack
Breakout • Beginner
Wednesday • 10:00 AM – 10:40 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM