PDT12:00 PM – 12:50 PM
Jay Marshall
Chief Customer Technical Advisor
Salesforce
Piper Sullivan
Product Marketing Director
Salesforce
Kevin Smith
Sr. Manager Nissan Digital
Nissan Group of North America
Bijayita Mohapatra
Senior Director, Product Management
Salesforce
Discover how new Salesforce innovations help OEMs, captives, and retailers encourage loyalty through service excellence and become agentic, AI-powered enterprises.
Outcomes
Goal A
Learn how Salesforce provides a trusted platform to secure your business and customer data.
Goal B
Discover how agentic AI capabilities empower your teams to deliver excellent service.
Goal C
Gain a competitive advantage by driving customer loyalty through service excellence.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM
