PDT9:30 AM – 9:50 AM
Chetan Chugh
Salesforce CTA, Chief Architect & CX Architect Director
Capgemini
AI is accelerating change in Salesforce programs — but adoption hasn’t kept pace. Learn why change fatigue is the real bottleneck and get strategies for sustainable, human-centered adoption.
Outcomes
Goal A
Design Salesforce releases that match organizational absorption capacity.
Goal B
Measure adoption using practical indicators like usage, rework, and overrides.
Goal C
Recognize change fatigue as a system constraint, not a user resistance issue.
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 Best Practices to Start Strong with Salesforce
Theater • Beginner
Wednesday • 4:00 PM – 4:20 PM
5 Ways to Build Your Team’s Confidence with Agentforce
Theater • Beginner
Wednesday • 1:00 PM – 1:20 PM
6 Principles That Help Drive Faster CRM Adoption
Theater • Beginner
Wednesday • 1:00 PM – 1:20 PM