PDT8:30 AM – 9:10 AM
AJ Kramer
Sen. Dir. Digital Transformation
Salesforce
Jude Umeh
Director, Forward Deployed Engineering
Salesforce
When agents replace clicks, the trust model changes. Learn how to architect authentication, authorization, and audit for Agentforce agents connecting through Salesforce Headless 360.
Outcomes
Goal A
Design OAuth flows that preserve per-user boundaries so Agentforce agents can authenticate without human intervention.
Goal B
Define and limit Agent User permissions, field-level security, and sharing rules to the minimum required.
Goal C
Ensure every agent interaction is policy-aware, encrypted, and traceable by designing for auditability and data protection.
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 Best Practices to Start Strong with Salesforce
Theater • Beginner
Wednesday • 4:00 PM – 4:20 PM
5 Ways to Build Your Team’s Confidence with Agentforce
Theater • Beginner
Wednesday • 1:00 PM – 1:20 PM
6 Principles That Help Drive Faster CRM Adoption
Theater • Beginner
Wednesday • 1:00 PM – 1:20 PM