Today’s admin delegates toil to agents, so they need new management skills. Learn how to decide what to delegate, coach virtual teammates, and keep hold of context without carrying cognitive load.
Outcomes
Goal A
Reflect on the opportunities and challenges of managing agents.
Goal B
Learn how a virtual teammate differs from a copilot.
Goal C
Adopt skills and frameworks you can use to get the most out of agents while protecting focus and team cohesion.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM