PDT2:00 PM – 2:40 PM
Joyce Leung
Sr. Manager, Agentforce GTM Product Marketing
Salesforce
Ryan Peterson
SVP, Agentforce Voice
Salesforce
Arjun Verma
AFD360 Principal Solution Engineer
Salesforce
What separates an AI agent customers tolerate from one they trust? Go behind ADP’s journey to build, optimize, and scale fast, natural, trusted agents that drive business outcomes and exceptional CX.
Outcomes
Goal A
Learn the principles of effective conversational design that separate good voice agents from great ones.
Goal B
See how to test and deploy voice AI agents that deliver fast, human-like experiences with enterprise-level trust and security.
Goal C
Discover how to continuously optimize voice AI agents to improve performance, scale adoption, and deliver business value.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM