PDT8:30 AM – 8:50 AM
Paritosh Umesan
Senior Product Manager
Salesforce
George Saines
Senior Director of Product Management
Salesforce
New goal-based agents automate long-running sales and service tasks like closing leads and resolving cases. See how these agents can extend your team to achieve sales and service goals automatically.
Outcomes
Goal A
Learn what goal-based agents are and how they work across extended time horizons.
Goal B
Discover how goal-based agents automate common long-running sales and service tasks.
Goal C
Identify where goal-based agents can start delivering impact on your own team.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM