PDT3:30 PM – 3:50 PM
Bola Rabiu
Senior Solution Engineer
Salesforce
Jeff Moloughney
Sr. Director Product Marketing
Salesforce
Provide a unified technical support process with one solution that bridges the gap between IT and customer service teams, creating cost-effective experiences that hide your internal teams.
Outcomes
Goal A
Discover how a single platform bridges IT and Customer Service to eliminate costly operational silos.
Goal B
Master techniques to unify technical support processes into one seamless, cost-effective experience.
Goal C
Gain strategies to streamline internal workflows and deliver a friction-free experience for users.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM