Confirmed Speaker

Jeff Moloughney

Sr. Director Product Marketing

Salesforce

LinkedIn Profile3sessions at Dreamforce 2026

Sessions

3 sessions

BreakoutBeginnerService

Agentforce IT Service Roadmap: Build, Run & Scale AI Agents

Explore the Agentforce IT Service roadmap. Learn how employee, IT, and admin agents help businesses deflect issues to cut costs, boost employee satisfaction, and automate ITIL for efficiency.

Tuesday, September 15

PDT3:00 PM – 3:40 PM

Thursday, September 17

PDT12:30 PM – 1:10 PM

KeynoteBeginnerService

IT & HR Service Keynote: Agentic AI Powers Employee Success

Learn how conversational agents and AI workflows empower employees, IT teams, and admins to succeed. See how Milestone reimagined IT service delivery and about their best practices for measurable ROI.

Tuesday, September 15

PDT12:45 PM – 1:35 PM

TheaterIntermediateService

Unifying IT Service and Customer Service on One Platform

Provide a unified technical support process with one solution that bridges the gap between IT and customer service teams, creating cost-effective experiences that hide your internal teams.

Wednesday, September 16

PDT3:30 PM – 3:50 PM