PDT12:45 PM – 1:35 PM
Susie Turk
VP, Solution Engineering
Salesforce
Jeff Moloughney
Sr. Director Product Marketing
Salesforce
Genna Gwynn
SVP Sales
Salesforce
RJ Jainendra
SVP
Salesforce
Learn how conversational agents and AI workflows empower employees, IT teams, and admins to succeed. See how Milestone reimagined IT service delivery and about their best practices for measurable ROI.
Outcomes
Goal A
Eliminate reactive IT and HR tickets by shifting support to proactive, agentic resolution.
Goal B
Learn how customers realized immediate cost and productivity gains by eliminating admin headache.
Goal C
Improve employee experiences by bringing IT and HR service into the flow of work across Slack and Teams.
5 Steps to Cut IT Costs and Boost Satisfaction with AI Agents
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
7 Years of Taco Bell + NeuraFlash: Foundation to Innovation
Theater • Intermediate
Wednesday • 11:30 AM – 11:50 AM
Agentforce IT Service Roadmap: Build, Run & Scale AI Agents
Breakout • Beginner
Tuesday • 3:00 PM – 3:40 PM
Agentforce Voice: A Blueprint for Building & Scaling Voice AI
Breakout • Intermediate
Wednesday • 2:00 PM – 2:40 PM
