PDT3:00 PM – 3:40 PM
Jonathan Fox
Head of Architecture
Cooper Parry
Prashanth Venkataramu
Senior Director, Product Management
Salesforce
Jeff Moloughney
Sr. Director Product Marketing
Salesforce
Rohan Tyagi
Director, Product Mangement
Salesforce
Explore the Agentforce IT Service roadmap. Learn how employee, IT, and admin agents help businesses deflect issues to cut costs, boost employee satisfaction, and automate ITIL for efficiency.
Outcomes
Goal A
Discover how employee, IT, and admin agents deflect issues to cut costs and boost workforce satisfaction.
Goal B
Master strategies to automate IT workflows and leverage agents for IT teams to drive operational efficiency.
Goal C
Gain actionable insights to build, run, and scale AI agents tailored to your IT service roadmap.
5 Steps to Cut IT Costs and Boost Satisfaction with AI Agents
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
7 Years of Taco Bell + NeuraFlash: Foundation to Innovation
Theater • Intermediate
Wednesday • 11:30 AM – 11:50 AM
Agentforce Voice: A Blueprint for Building & Scaling Voice AI
Breakout • Intermediate
Wednesday • 2:00 PM – 2:40 PM
AI Agent-Ready Knowledge: What Service Leaders Need to Do
Roundtable • Advanced
Tuesday • 8:30 AM – 9:30 AM