PDT8:30 AM – 9:30 AM
Nimit Khurana
Director, Product Management
Salesforce
Ankita Vijay
Senior Product Manager
Salesforce
Simon Tumansky
Director of Product
Salesforce
AI agents are only as good as the knowledge behind them. Join service leaders to swap strategies for building, maintaining, and scaling knowledge that fuels self-service deflection and AI answers.
Outcomes
Goal A
Evaluate your knowledge architecture against the three most common RAG failure modes.
Goal B
Apply peer-tested strategies for maintaining and governing AI-ready knowledge at scale.
Goal C
Identify the next step to connecting your knowledge sources to Agentforce Help Agent.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM