PDT11:30 AM – 11:50 AM
See how Taco Bell and NeuraFlash built a seven-year partnership rooted in trust and sustained impact, evolving from immediate needs to strategically transforming service through continued innovation.
Outcomes
Goal A
Learn how Taco Bell delivers seamless guest support at scale, using Salesforce Voice and Agentforce Experience to manage millions of cases.
Goal B
See how Taco Bell and NeuraFlash’s partnership accelerates innovation, keeping an exceptional guest experience at the center.
5 Steps to Cut IT Costs and Boost Satisfaction with AI Agents
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
Agentforce IT Service Roadmap: Build, Run & Scale AI Agents
Breakout • Beginner
Tuesday • 3:00 PM – 3:40 PM
Agentforce Voice: A Blueprint for Building & Scaling Voice AI
Breakout • Intermediate
Wednesday • 2:00 PM – 2:40 PM
AI Agent-Ready Knowledge: What Service Leaders Need to Do
Roundtable • Advanced
Tuesday • 8:30 AM – 9:30 AM