PDT8:30 AM – 9:10 AM
Khoa Le
VP, Product Management
Salesforce
Ashish Seth
Vice President, Product Management
Salesforce
Harish Batlapenumarthy
VP, Product Management
Salesforce
Where is service headed? Join the product team to see how Agentforce Service evolves — from autonomous agents resolving cases end-to-end to assistive AI making every rep faster.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM