PDT3:30 PM – 4:10 PM
Christina Keohane
Senior Product Marketing Manager
Salesforce
Ben Heebner
Director of Engineering
Indeed
Eugenia McDowell
Vice President, Direct Sales & Service
The Auto Club Group
Michael Maoz
SVP Strategy
Salesforce.com
AI agent adoption jumped from 39% to 66% in just one year. Hear new research from over 3,000 service professionals about how companies are turning AI agents from pilot into measurable business impact.
Outcomes
Goal A
Discover insights from the latest State of Service Report to best help you lead with confidence in the AI era.
Goal B
Share survey results on measurable AI outcomes: higher customer satisfaction at lower costs and higher growth.
Goal C
Show how agentic AI introduces the opportunity to extend customer service to every interaction across every channel.
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Breakout • Intermediate
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2026 State of Email: Best Practices in the Agentic Era
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2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
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3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM