Confirmed Speaker

Christina Keohane

Senior Product Marketing Manager

Salesforce

3sessions at Dreamforce 2026

Sessions

3 sessions

WorkshopAdvancedService

Build an Automated Case Lifecycle

Hands on: Learn how to automate the full case journey — intake, triage, routing, and resolution — turning manual steps into agentic core actions on Agentforce Service.

Thursday, September 17

PDT10:30 AM – 11:30 AM

TheaterIntermediateServiceAgentforce

Headless Service: Connected Support Beyond the UI

See the future of headless service, where shared data connects teams across departments to resolve issues faster and deliver seamless support beyond the console.

Wednesday, September 16

PDT9:00 AM – 9:20 AM

Thursday, September 17

PDT9:00 AM – 9:20 AM

BreakoutBeginnerService

State of Service: AI Agents Move from Promise to Proof

AI agent adoption jumped from 39% to 66% in just one year. Hear new research from over 3,000 service professionals about how companies are turning AI agents from pilot into measurable business impact.

Wednesday, September 16

PDT3:30 PM – 4:10 PM

Thursday, September 17

PDT9:30 AM – 10:10 AM