PDT10:30 AM – 11:30 AM
Christina Keohane
Senior Product Marketing Manager
Salesforce
JM Theriault
Distinguished, Strategic Solution Engineer
Salesforce
Drew Schildwachter
Distinguished Strategic Solution Engineer
Salesforce
Hands on: Learn how to automate the full case journey — intake, triage, routing, and resolution — turning manual steps into agentic core actions on Agentforce Service.
Outcomes
Goal A
Experience Agentforce case automation firsthand.
Goal B
Build an AI-powered case lifecycle in Agentforce.
Goal C
Master case automation through hands-on practice.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM