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Dreamforce2026

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Sep 14–17, 2026 · San Francisco|

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About us

JM Theriault | Dreamforce 2026 Speaker

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Confirmed Speaker

JM Theriault

Distinguished, Strategic Solution Engineer

Salesforce

LinkedIn Profile4sessions at Dreamforce 2026

Agenda

Sessions

4 sessions

WorkshopIntermediateServiceAgentforce

Build Your First Service Rep Assistant

Roll up your sleeves: in this hands-on workshop, you'll build a Service Rep Assistant from scratch in the console, fully wired and working, and leave with working experience.

Tuesday, September 15

PDT8:30 AM – 9:30 AM

60 minMoscone West, L2, Room 2002

Thursday, September 17

PDT2:30 PM – 3:30 PM

60 minMoscone West, L2, Room 2006

WorkshopAdvancedService

Build an Automated Case Lifecycle

Hands on: Learn how to automate the full case journey — intake, triage, routing, and resolution — turning manual steps into agentic core actions on Agentforce Service.

Thursday, September 17

PDT10:30 AM – 11:30 AM

60 minMoscone West, L2, Room 2004

RoundtableBeginnerServiceAgentforce

How to Give Your Reps Superpowers with AI Assist Tools

A peer conversation on AI assist tools. Compare notes on what's working and what's hard for AI-powered recommendations, replies, and summaries, and see top use cases for agentic actions and more.

Wednesday, September 16

PDT9:00 AM – 10:00 AM

60 minInterCon, L3, Union Square, Roundtable 6

BreakoutBeginnerService

One AI-Powered Guest Experience, From Check-in to Check-out

See how Great Wolf Lodge uses AI to turn fragmented touchpoints into proactive guest experiences. Learn how an agentic platform helps your “pack” anticipate needs and personalize the journey.

Wednesday, September 16

PDT11:30 AM – 12:10 PM

40 minMetreon AMC, L3, Theatre 7