PDT9:00 AM – 9:20 AM
Susie Turk
VP, Solution Engineering
Salesforce
Christina Keohane
Senior Product Marketing Manager
Salesforce
Alex Drew
Principal Solution Engineer
Salesforce
See the future of headless service, where shared data connects teams across departments to resolve issues faster and deliver seamless support beyond the console.
Outcomes
Goal A
Discover how headless service brings service capabilities and insights into the tools where every team already works.
Goal B
Explore how teams use headless service in their preferred tools and AI platforms to resolve complex issues faster.
Goal C
See a visionary demo of headless service showing how teams can deliver faster support without switching tools.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM