PDT3:30 PM – 3:50 PM
Tim Casey
Senior Distinguished, Strategic Solution Engineer
Salesforce
Drew Schildwachter
Distinguished Strategic Solution Engineer
Salesforce
AI agents absorb volume, human service reps win loyalty. See three ways Agentforce boosts speed, loyalty, and personalization, and get takeaways you can act on today.
Outcomes
Goal A
Discover how Agentforce absorbs high-volume service requests so reps can focus on complex, high-value work.
Goal B
Learn three ways AI agents boost speed, personalization, and loyalty in every service interaction.
Goal C
Identify practical takeaways you can apply to your service team, starting this week.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM