PDT8:30 AM – 8:50 AM
Abhisek Dash
Sr. Director, Product Management
Salesforce
Drew Schildwachter
Distinguished Strategic Solution Engineer
Salesforce
Ramneek Narula
Senior Product Manager
Salesforce
Deploying a contact center and setting up interaction channels often meant weeks of manual setup and configuration. See how quickly Agentforce can help you deploy channels when it’s done headless.
Outcomes
Goal A
Explain headless deployment in Agentforce Contact Center, covering Setup (configure anywhere) and App (work anywhere).
Goal B
Identify the steps required to deploy headlessly — including voice, chat, WhatsApp, and mobile.
Goal C
See live how to setup Agentforce Contact Center using a headless approach.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM