PDT1:00 PM – 2:00 PM
Christian Fortucci
Chief Technology Officer
David Yurman Enterprises
Sumit Srivastava
VP, CDO
Al Tayer Retail
Nelson Sam
Strategic Advisor, Middle East
Salesforce
AI agents are changing how retailers handle service at scale. Join CX and service leaders for a peer discussion on deploying Agentforce, governing AI interactions, and measuring what actually matters.
Outcomes
Goal A
Learn how leading retailers are deploying Agentforce to scale service without sacrificing customer experience.
Goal B
Understand practical approaches to governing AI agent interactions, including guardrails, escalation paths, and trust.
Goal C
Identify the metrics that matter most for measuring AI agent performance and ROI in retail service.
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