PDT12:00 PM – 12:40 PM
Vanessa Wright
Head of Product, Education
Salesforce
German Freiwald
Industry Solutions & Strategy Senior Director, Education
Salesforce.org
Rick Houston
Senior Director of Advancement Services and CRM
Gordon College
Dive into the Agentforce Education roadmap with a closer look at features for the entire education journey. Explore what’s new across Agentforce, CRM, SIS, Slack, Tableau Next, and more.
Outcomes
Goal A
Discover how Agentforce Education's trusted data foundation powers intelligent experiences across the learner lifecycle.
Goal B
Learn how agentic service powers next-gen student and staff experiences with 24/7 personalized support at campus scale.
Goal C
Understand the next-gen SIS roadmap — from student financials to composable degrees and degree audit — and what's next.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM