PDT1:00 PM – 2:00 PM
Jacob Connors
Principal Technical Architect
Salesforce
Amy Erwin
RVP, Forward Deployed Engineering
Salesforce
Knowing Agentforce is not the same as building with it. Work through use cases for professional services and leave this hands-on workshop ready to deploy in your own environment.
Outcomes
Goal A
Build agents in Agentforce using real Professional Services use cases.
Goal B
Practice configuring and testing agent workflows in a live environment.
Goal C
Leave ready to deploy your own Agentforce solution in your environment.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM