PDT12:30 PM – 1:10 PM
Max Comparetto
Product Management Director
Salesforce
Kevin Hansen
Vice President, Customer Care
Vivint
An AI agent, already live in chat, was extended to voice with no code rewrite, proving Agentforce can scale support across channels while reusing the same flows, logic, and knowledge base.
Outcomes
Goal A
Learn how Vivint moved their AI agent from chat to voice using the same flows, knowledge base, and Apex.
Goal B
See how Vivint went live with Agentforce Voice in weeks.
Goal C
Understand how voice handled high-volume appointment support, cut agent load, and delivered faster service at scale.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM