PDT9:30 AM – 10:10 AM
Tim Casey
Senior Distinguished, Strategic Solution Engineer
Salesforce
Dennis Liut
Head of Global Customer Experience & Revenue
Canada Goose
Chad Goldsmith
Senior Director, Product Management
Salesforce
Luxury is personal. AI is scalable. See how Canada Goose redefines concierge-level CX across every channel, in every language, with Agentforce — without compromise.
Outcomes
Goal A
Learn how to combine AI scalability with a personal, luxury service feel.
Goal B
Discover strategies for consistent white-glove service across channels and languages.
Goal C
Gain a real-world playbook you can adapt for your own CX strategy.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM