PDT4:30 PM – 4:50 PM
Janet Elliott
Principal, Account Solution Engineer
Salesforce
Apply a repeatable workshop framework to identify Agentforce use cases, evaluate complexity and business impact, and create a clear prioritized roadmap that stakeholders can act on.
Outcomes
Goal A
Apply a structured framework to identify and evaluate Agentforce use cases with their own teams.
Goal B
Assess use case complexity, data readiness, and business impact to build a defensible prioritization.
Goal C
Leave with a phased roadmap approach that reduces risk, builds stakeholder trust, and accelerates time to value.
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Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
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Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
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Wednesday • 4:00 PM – 5:00 PM