PDT2:30 PM – 3:10 PM
Susannah Plaisted
Director, AI Product Marketing
Salesforce
Sameer Singh
Director, Applications Development
ACG
Kimberly Clark
Deputy Chief Information Officer
Arizona State University
Every Agentforce deployment is different. Three customers share the real blockers they hit during implementation, how they overcame them, and what it took to get their agents into production.
Outcomes
Goal A
Identify the most common blockers that slow Agentforce implementations — from stakeholder alignment to data readiness.
Goal B
Learn how three customers worked through those challenges and got their Agentforce agents into production.
Goal C
Apply customer-proven implementation practices to move your own Agentforce deployment forward.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM