PDT2:00 PM – 2:20 PM
Allan George Thomas
Senior Engineering Manager
Salesforce
Abhi Rathna
Director of Product Management, Agentforce Platform
Salesforce
Jon Jessup
CEO
1440
Customers expect help wherever they engage. Learn how leading teams deliver consistent agent experiences across channels without rebuilding the experience each time.
Outcomes
Goal A
Understand what Custom Connections is and how it lets Agentforce agents meet customers wherever they engage.
Goal B
Learn how to tailor agent experiences to match how customers interact across different channels.
Goal C
Understand how developers can use Custom Connections to deploy agents into fully custom clients and experiences.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM