PDT1:00 PM – 1:50 PM
Martin Priest
Director, Industry GTM
Salesforce
Feliz Papich
SVP, Digital Technology, Experience and Insights
Crocs
Christen Bertain
Principal Solution Engineer
Salesforce
Amanda Bailey
VP, Customer Marketing & Loyalty
Lowe’s Companies Inc.
Winning retail means uniting deep customer signals and orchestrating seamless experiences across any touchpoint or AI in real time. See how Salesforce helps retailers move at the speed of the shopper.
Outcomes
Goal A
Learn how to respond to customer signals in real time, in context, on any channel.
Goal B
Hear how retailers are showing up in the AI answer and backing it up with a connected in-store experience.
Goal C
See how to use every interaction as a chance to build customer context.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM
