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Dreamforce2026

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Sep 14–17, 2026 · San Francisco|

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Feliz Papich | Dreamforce 2026 Speaker

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Confirmed Speaker

Feliz Papich

SVP, Digital Technology, Experience and Insights

Crocs

LinkedIn Profile4sessions at Dreamforce 2026

Agenda

Sessions

4 sessions

KeynoteBeginnerServiceData 360

Retail Keynote: Win the AI-Powered Shopping Era

Winning retail means uniting deep customer signals and orchestrating seamless experiences across any touchpoint or AI in real time. See how Salesforce helps retailers move at the speed of the shopper.

Thursday, September 17

PDT1:00 PM – 1:50 PM

50 minMoscone South, LL, Keynote - Hall A

BreakoutIntermediateServiceAgentforce

How Crocs Built a Smarter Shopper Agent with AI and Partners

See how Crocs and Rosetree Solutions turned fragmented service into a scalable AI concierge that handles tracking and returns, freeing agents to focus on where a human touch matters most.

Wednesday, September 16

PDT4:00 PM – 4:40 PM

40 minMoscone South, LL, Content Pavilion, Stage 5

BreakoutAdvancedAgentforce

How Customers are Solving Bigger Problems with Superagents

As organizations expand AI, a single agent can only go so far. Hear how two customers use superagents to coordinate work across teams, systems, and processes — and why their approaches look different.

Wednesday, September 16

PDT12:30 PM – 1:10 PM

40 minMoscone South, LL, Content Pavilion, Stage 3

TheaterBeginnerCommerceRetail

Win Holiday 2026: Five Predictions for Retailers

Salesforce analyzed more than 1.5 billion shopper signals for five holiday 2026 predictions. Learn how AI discovery, social commerce, and hybrid shopping will reshape the season — and how to win.

Thursday, September 17

PDT11:30 AM – 11:50 AM

20 minMoscone West, L2, Learning Lab Theater B