PDT12:30 PM – 1:10 PM
Gabriele Bauman
Sr Vice President, Customer Relationship Platforms
Pearson Education
Feliz Papich
SVP, Digital Technology, Experience and Insights
Crocs
Matt Martin
VP of Product, Agentforce
Salesforce
Mitch Cowan
GM Customer Technology
Xero
As organizations expand AI, a single agent can only go so far. Hear how two customers use superagents to coordinate work across teams, systems, and processes — and why their approaches look different.
Outcomes
Goal A
Learn how organizations design and coordinate superagents, including how agents share context and support decision-making.
Goal B
Identify practical governance, operating model, and workflow considerations for deploying Agentforce superagents.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM
3 Ways Enterprises Deploy Voice AI: Takeaways and Trade-offs
Theater • Intermediate
Wednesday • 12:00 PM – 12:20 PM