PDT4:00 PM – 4:40 PM
David Rosenbaum
Managing Partner
Rosetree Solutions
Feliz Papich
SVP, Digital Technology, Experience and Insights
Crocs
Chandra Verrett
Program Architect
Rosetree Solutions
Nia Samady
VP, Global Partner Success
salesforce
See how Crocs and Rosetree Solutions turned fragmented service into a scalable AI concierge that handles tracking and returns, freeing agents to focus on where a human touch matters most.
Outcomes
Goal A
Learn how to structure a multi-agent AI architecture that allows your business to add new channels without re-engineering.
Goal B
Discover how partnering with experts speeds up AI deployment and avoids costly DIY pitfalls while hitting 5-month timelines.
Goal C
Understand how to target high-impact AI use cases first to boost conversion rates and drive over 50% autonomous resolution.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM