PDT1:30 PM – 1:50 PM
Madison Hoffman
Senior Manager, Business Consultant
Salesforce
Kristi Scott
VP, Client and Service Enablement
Datasite
GRANT ROBERSON
Sr Salesforce Administrator
Datasite
Hear how Datasite evolved from an early Agentforce adopter into an AI innovator, scaling agents, embracing new AI capabilities, and sharing lessons for enterprise AI transformation.
Outcomes
Goal A
Learn how trusted knowledge and a clear understanding of customer intent create the foundation for an effective AI agent.
Goal B
Understand how Agentforce Script and deterministic logic can improve agent precision, case deflection, and customer satisfaction.
Goal C
Discover how to turn a successful pilot into a repeatable model for selecting, launching, and scaling new agent use cases.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM