Confirmed Speaker

Rob Power

Senior Principal, Technical Architect

Pearson

LinkedIn Profile3sessions at Dreamforce 2026

Sessions

3 sessions

TheaterBeginnerAgentforce

Pearson Scales Self Service Support with Agentforce Voice

Pearson shifted from scripted IVR to Agentforce Voice, bringing routing, FAQs, order lookups, and invoice copy requestes into a self-service experience.

Wednesday, September 16

PDT10:00 AM – 10:20 AM

Thursday, September 17

PDT8:30 AM – 8:50 AM

TheaterIntermediateAgentforce

From Skeptic to Superfan: A Customer's Setup Agent Journey

Hear directly from a Salesforce admin who went from beta tester to power user. Learn what worked, what didn't, and how Setup with Agentforce transformed their daily workflow in three months.

Thursday, September 17

PDT9:30 AM – 9:50 AM

TheaterIntermediateData 360

Why Your Best Data Move Is No Move at All with Zero Copy

Discover how you can access your cloud data lake in place with Zero Copy — no pipelines, no copies, no lag — and what Salesforce system of context unlocks for the Agentic Enterprise.

Thursday, September 17

PDT1:30 PM – 1:50 PM