Belle Loke

BreakoutBeginnerServiceAgentforce

How Singapore Airlines Scaled World-Class Service with AI

Discover how Singapore Airlines built a blueprint for scaling AI service across 2,500 agents globally, without ever losing the human touch.

Tuesday, September 15

PDT3:00 PM – 3:40 PM

BreakoutIntermediateServiceAgentforce

How to Build Customer Trust In The Agentic Era

Every interaction counts when customers buy a home or life policy. See how Singlife and Tata Realty use Agentforce Service to equip teams with trusted knowledge and resolve cases faster.

Wednesday, September 16

PDT10:00 AM – 10:40 AM

Thursday, September 17

PDT12:00 PM – 12:40 PM

TheaterBeginnerSalesTableau

Three Dashboards Every Data-Driven Sales Leader Needs

Discover how top leaders unlock sales performance — with dashboards that surface key metrics, track pipeline health, and help every seller close faster.

Tuesday, September 15

PDT8:30 AM – 8:50 AM

Thursday, September 17

PDT2:00 PM – 2:20 PM

Sessions

How Singapore Airlines Scaled World-Class Service with AI

How to Build Customer Trust In The Agentic Era

Three Dashboards Every Data-Driven Sales Leader Needs