PDT10:00 AM – 10:40 AM
Venessa Tan
SVP, Portfolio Manager
Singlife
Janey Wong
Regional Sales Director
Salesforce
Huzefa Bandukwala
Director - Solution Engineering
Salesforce
Belle Loke
Product Marketing Lead
Salesforce
Every interaction counts when customers buy a home or life policy. See how Singlife and Tata Realty use Agentforce Service to equip teams with trusted knowledge and resolve cases faster.
Outcomes
Goal A
Deploy agents that earn trust; learn how Agentforce Service handles enquiries 24/7 and resolves issues before they escalate.
Goal B
See how to empower service reps with confident, consistent answers.
Goal C
Measure trust, not just tickets, and build the case for Agentforce with service KPIs that matter.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM