PDT8:30 AM – 9:30 AM
Gauthier Muguerza
Product Forward Deployed Engineer
Salesforce
Antonio Figueiredo
Senior Director, Agentforce Forward Deployed Engineer
Salesforce
Phani Kolanuvada
Senior Director, Product Forward Deployed Engineering
Salesforce
Agentforce Voice works differently in production than it does in a demo. Bring your toughest implementation challenges and work through real-world troubleshooting approaches with experts.
Outcomes
Goal A
Learn how to diagnose and resolve common Agentforce Voice implementation issues.
Goal B
Discover proven troubleshooting techniques for real-world production environments.
Goal C
Understand the different implementation partners (SIP, PSTN, Amazon Connect, Genesys, Vonage, NICE, and CCaaS).
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
3 essentials to Scale Multi-agent AI Across the Enterprise
Breakout • Intermediate
Wednesday • 9:30 AM – 10:10 AM
3 Ways Enterprises Deploy Voice AI: Takeaways and Trade-offs
Theater • Intermediate
Wednesday • 12:00 PM – 12:20 PM