Confirmed Speaker

Phani Kolanuvada

Senior Director, Product Forward Deployed Engineering

Salesforce

LinkedIn Profile3sessions at Dreamforce 2026

Sessions

3 sessions

RoundtableBeginnerServiceAgentforce

Agentforce Voice: Lessons From Real-World Deployments

Join CX and IT leaders to discuss decisions, tradeoffs, and lessons from deploying Agentforce Voice — from identifying high-impact use cases to navigating governance and scaling across the enterprise.

Tuesday, September 15

PDT2:30 PM – 3:30 PM

TheaterBeginnerAgentforce

Pearson Scales Self Service Support with Agentforce Voice

Pearson shifted from scripted IVR to Agentforce Voice, bringing routing, FAQs, order lookups, and invoice copy requestes into a self-service experience.

Wednesday, September 16

PDT10:00 AM – 10:20 AM

Thursday, September 17

PDT8:30 AM – 8:50 AM

WorkshopAdvancedAgentforce

Troubleshoot Your Agentforce Voice Implementation

Agentforce Voice works differently in production than it does in a demo. Bring your toughest implementation challenges and work through real-world troubleshooting approaches with experts.

Tuesday, September 15

PDT8:30 AM – 9:30 AM