Join CX and IT leaders to discuss decisions, tradeoffs, and lessons from deploying Agentforce Voice — from identifying high-impact use cases to navigating governance and scaling across the enterprise.
Outcomes
Goal A
Identify high-impact Agentforce Voice use cases being deployed across industries today.
Goal B
Learn how peers are navigating governance, integration, and operational challenges to scale voice AI agents.
Goal C
Apply lessons from the field to speed up your voice AI deployments and increase value in your organization.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM