PDT3:00 PM – 4:00 PM
Pam Plyler
Managing Director, Industry Business Consulting
Salesforce
Nicole LaCamp
Senior Vice President, Platform Strategy
Pentagon Federal Credit Union
Kelly Horn
Global Fins Product Management, Senior Director
Salesforce
Customers want faster, more personal service — and AI agents are helping banks deliver it. Hear how peers rolled out agents: the choices, the roadblocks, and where service goes next.
Pam Plyler
Managing Director, Industry Business Consulting
Salesforce
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM