Confirmed Speaker

Pam Plyler

Managing Director, Industry Business Consulting

Salesforce

LinkedIn Profile3sessions at Dreamforce 2026

Sessions

3 sessions

RoundtableIntermediateFinancial ServicesAgentforce

Banking Service Reimagined with Agentic AI

Customers want faster, more personal service — and AI agents are helping banks deliver it. Hear how peers rolled out agents: the choices, the roadblocks, and where service goes next.

Wednesday, September 16

PDT3:00 PM – 4:00 PM

TheaterBeginnerAgentforce

Better Service in Banking Starts With AI

Customers want fast, personalized service — and they're switching banks when they don't get it. Learn the use cases and best practices for AI-powered service that keeps customers coming back.

Thursday, September 17

PDT11:30 AM – 11:50 AM

BreakoutIntermediateFinancial ServicesAgentforce

Scaling Agentic Service in Insurance and Banking

Dive into the Agentic Enterprise with Zurich and Raiffeisen Bank International. Learn how autonomous agents resolve inquiries, boost NPS, and scale 24/7 service across insurance and banking.

Tuesday, September 15

PDT1:30 PM – 2:10 PM

Wednesday, September 16

PDT12:00 PM – 12:40 PM