PDT12:30 PM – 1:10 PM
Nino Bergfeld
Chief Customer Office, EMEA Central — Retail & Consumer Goods Lead
Salesforce
Leon Bij de Vaate
Lead Digital Products
Canyon
Matt Peters
Principal Solution Engineer
Salesforce
Goran Stefkovski
CTO
Kogan Australia
Kogan.com and Canyon deployed Agentforce and transformed their customer experience at scale. Hear the real stories, see the live demo, and leave with your own AI action plan.
Outcomes
Goal A
Learn how to architect Agentforce for high-volume retail interactions across multiple channels and markets.
Goal B
Discover how to measure and communicate Agentforce ROI with real metrics from retailers already live at scale.
Goal C
Get a practical, phased Agentforce expansion roadmap — from first go-live to multi-channel retail scale.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM